I hate to keep re-hashing this subject, but my blog is going to have to serve as my place to vent today. After what I thought was due-diligence on my part, I placed an online order for a Paragon Kiln on March 27th. This order included a few accessories. When the accessories arrived a week later, it noted on the packing slip that the kiln would arrive within 12-15 days. By the end of April, and still no kiln, I contacted the webstore. This telephone contact began a thread of emails a mile long with "should be out next week"..."shipping on Tuesday"..."coming soon". You get the drift. Quite frankly, I was fed up.
Saturday morning, I sent an email to my contact at the webstore and flat out told them 1) cancel my order and refund my full purchase price (charged to my credit card on March 27th); 2) reminded them that they should not have charged my card until shipment was actually mailed - or at least the full price should not have been charged; 3) and, I included a diatribe of how their website shipping policies are beyond misleading. I further advised them that in this faceless world of online shopping, customer COMMUNICATION - at the very least - should be paramount.
I received an email from her this morning telling me the kiln could be mailed today, or I could receive a refund. I thought... "are you serious"? I asked for the refund.
How is this company still in business? Am I the only customer who fell through their cracks? Is customer service a thing of the past? I know that if I ran my tiny one-man shop this way, I would never have another sale.
So, I am going back to my list of vendors again in search of this elusive kiln. In the meantime, I have been playing with some metals.
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I really need to start playing with beads again - my shop is becoming devoid of color, filled with copper and silver! :)
Thanks for stopping by today - hope you have a great week!
xo
Patti
